What mom really wants.

What mom really wants.       

May is right around the corner, and you know what that means?
I know, I know. It’s John F. Kennedy’s birthday. Oh and of course Memorial Day, the unofficial start of summer. But I’m talking about a day even bigger than that—Mother’s Day. The one day a year we celebrate the greatest title in the land—Mom. Where would you be without your mother? Obviously you wouldn’t be here at all. Duh.

So what are you going to doMom and daughter for the woman who brought you into the world? The one who gave YOU life. Flowers and brunch? Chocolates and mimosas? Come on get creative people. This is for mommy dearest.

What if you could repay her for doing all the things she did for you? Cooking. Cleaning. Bathing. Chauffeuring. Even better, what if you could give her time? Time to do whatever she wants, because the things she usually does are being done for her.

Isn’t that a novel idea? Well it’s one of many you’ll come across when working with Portero Concierge. You can even buy time. Literally. Give mom a four-hour block and let her decide how to use it. The possibilities are endless. However, the “time” to put your plan in motion isn’t.

Happy Mother’s Day to all you mothers out there.

Marni Smith Awarded Coveted Women of Influence Award.

Marni Smith Awarded Coveted Women of Influence Award.  

Women of Influence AwardMarni Smith, CEO of Portero Concierge was presented with an Emerging Woman Owned Business Award at the 2016 Woman of Influence Awards. The event, part of a celebration of Women’s History Month, was held on March 30, 2016 at the Radisson Hotel in Newport Beach. The Women of Influence Awards recognize women who lead the way in business, industry, and enterprise, along with the organizations and individuals that champion women leaders.

“I’m ecstatic to be recognized amongst so many talented women,” stated Marni Smith, CEO of Portero Concierge, “it’s a real privilege and honor just to be mentioned in the same sentence.

Portero Concierge has five specialized business units—Onsite, Corporate, Personal, VIP, and Events Concierge. All of their attentive services are custom-tailored to each client’s needs and flawlessly executed with a touch of class. No task is too daunting and no request is too outlandish. From honey-to-do lists to chartering a private jet to the Caribbean—Portero Concierge can make it happen.

Marni Smith has built a career on helping people. The first fifteen years she spent placing hundreds of c-level finance and accounting professionals with Factor Ten Executive Search. Mrs. Smith aligned some of Southern California’s biggest companies with top-tier talent. Armed and fully understanding how to achieve clients’ needs and wants, Marni transitioned into leading business development for eMerchant, then onto VP of Business Development for AG Adjustments. Through her boardroom meetings and candidate interviews, Marni found a new niche market that had been previously untapped in Orange County—lifestyle management. Voila! Portero Concierge was born.

Currently in its third year in business, Portero Concierge has experienced 100% year over year growth. Marni also has a deep history of supporting fellow women entrepreneurs within the community, and is the Chair for the 2016 Remarkable Women Awards Gala and a former Board Member of the National Association of Women Business Owners—Orange County.

Connected Women of Influence (CWI) is the leading, invitation-only association where b2b women owners, executives, and professionals connect, collaborate, and cultivate a vast network of high-level affiliations, resources, and professional relationships.

 

 

 

 

 

 

Be more. Do more.

Be more. Do more.

If you’re like most entrepreneurial professionals your results-driven nature is a given. You have a born instinct to be more, to do more. Some of your colleagues may even call you Superman…or Wonder Woman. And you’re not changing into your alter ego Clark Kent anytime soon.

But maybe doing-it-all yourself is wearing you out. Perhaps it’s taking a toll on your marriage. Or it’s taking you away from spending time with your kids. Perchance you’ve had a wake-up call like the death of a loved one. Conceivably, you might not be doing the work you’re truly called to do—and it’s pushing you over the edge.Super Business Man

Maybe you feel like you’re “behind”—like there’s never enough time do what you need to do—and you get tricked into thinking you need to work harder to catch up. Perhaps you worry that you’re getting older and time is running out to reach your goals. Or maybe, just maybe, you think about taking on more for your business, but you just don’t have the bandwidth to make it happen.

Newsflash! It doesn’t have to be this way.

Sure, you can still be leaping tall buildings in a single bound, but no one needs to know where the wind beneath your wings is coming from. Remember, Perry White always told Clark Kent, “a good reporter doesn’t get great stories—a good reporter makes them great.” BTW…we can make you look just as great, and no one needs to know.

We’re Portero Concierge, and we’re in the time business. How to manage it, make more of it, and make the most out of the 24-hours you have each and every day. Whether that’s finding you qualified help, planning that special client night out, or arranging the ultimate getaway to make up for all time you’re not spending with your soul mate. So go ahead do more, be more, and achieve more. All while getting just a little bit of support from the folks who make more happen—Portero Concierge.

 

 

 

Create the ultimate customer experience.

Create the ultimate customer experience.  

As any brick-and-mortar retail merchant will tell you, since the surge of online shopping it’s getting harder and harder to hang onto customers—let alone attract new ones. According to statistics, online sales in U.S. are projected to be $392 billion for 2016. And $98 billion of that will be made on mobile devices. So does that mean going to a store to actually buy something will soon be dead? Not by a long shot.

Happy CustomersWhat offline retailers need to do is create the ultimate customer experience. Make going to a store such a memorable, fun, and entertaining trip that consumers will not only come back, they’ll tell others about your store or retail center. So how does one create such an experience to separate their stores from the typical President’s Day sale, 50% off coupon, or the daily discount? Offer concierge services.

Recently, we started providing onsite concierge services at Pacific City in Huntington Beach. Our staff acts as brand ambassadors that service the needs of employees, visitors, and merchants. By catering to on-demand needs, Pacific City benefits from increased productivity, elevated engagement, and total customer satisfaction. Which is making the new retail destination the talk of town.

So keep your customers away from going online and give them a reason to come in and shop. Take your business to a whole new level before someone snatches away your shoppers for good. Will that be credit or debit? Thank you—come again.